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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, the seller does not have to full refund you or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There is no refund for digital downloadable products with the exception of digital service that has not yet been delivered.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, the seller is required to send you an email to notify you that he/she/they have received your returned item. The seller will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded. Sale items cannot be refunded.
The seller only need to replace items if they are defective or damaged. If you need to exchange it for the same item, send the seller an email and send your item to the physical address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the seller will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to the physical address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. The seller don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.
Other regulations and agreements that may apply to you
- Comment Policy
- Community Standards
- Cookies Policy
- Intellectual Property Rights
- Refund and Returns Policy
- Terms and Conditions
The most recent revision was made on January 1, 2022.